Return & Refund Policy

Last Updated: October 2, 2026

At Forge & Crown Soapworks, we take pride in the quality and craftsmanship of every product we make. Our soaps and grooming products are produced with care, and we want you to be satisfied with your purchase.

Because many of our products are handcrafted personal-care items, certain restrictions apply to returns and exchanges. Please review the policy below before making a purchase.

Our Return Policy

Eligible unused and unopened products may be returned within 30 days of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging.

For health, hygiene, and product-safety reasons, we generally cannot accept returns of soap, grooming products, or other personal-care products that have been opened, used, or altered after delivery, except when a product arrives damaged, defective, or incorrect.

Proof of purchase may be required to process a return.

Handcrafted Product Variations

Forge & Crown products are handcrafted in small batches. Because of the nature of handmade production, individual products may vary slightly in color, shape, pattern, texture, appearance, fragrance intensity, or weight.

Natural variations can also occur between batches due to ingredients, curing, hand cutting, and the handcrafted production process.

These characteristics are part of what makes handcrafted products unique and are not considered defects.

Damaged or Defective Products

If your order arrives damaged or you believe you received a defective product, please contact us as soon as reasonably possible after delivery.

Please include your:

Order number, name, description of the problem, and photographs of the product and shipping packaging when applicable.

Once we review the issue, we may offer an appropriate replacement, refund, store credit, or other resolution.

Please do not discard damaged products or packaging until we have had an opportunity to review your claim, as photographs or additional information may be necessary.

Incorrect Orders

If Forge & Crown Soapworks sends you an incorrect product, contact us and provide your order number and information about the item you received.

If we confirm that an incorrect product was shipped, we will work with you to correct the order at no additional product or standard shipping cost to you.

Change of Mind

If you change your mind about an order, an eligible product may be returned within the return period provided it remains unused, unopened, and in its original condition and packaging.

Unless the return results from an error by Forge & Crown Soapworks or a defective product, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or otherwise required by law.

We recommend using a trackable shipping method when returning merchandise. Forge & Crown Soapworks cannot be responsible for return packages that are lost before reaching us.

Non-Returnable Products

For health, hygiene, safety, or practical reasons, the following items generally cannot be returned:

• Opened or used soaps and personal-care products

• Opened or used grooming products

• Products not in their original condition

• Personalized or custom-made products

• Gift cards

• Final-sale items specifically identified as non-returnable

• Products damaged through misuse or improper storage

This does not limit any rights you may have regarding defective or incorrectly supplied products or other rights that cannot legally be excluded.

Gift Sets and Bundles

Gift sets and product bundles must generally be returned as a complete set to qualify for a full refund.

Individual products removed, opened, or used from a bundle may make the bundle ineligible for return.

If an individual product within a gift set arrives damaged or defective, contact us before returning the entire set. We may be able to replace the affected item without requiring the complete gift set to be returned.

Forge Club Subscription Orders

Cancelling a Forge Club membership stops future subscription renewals after the cancellation becomes effective. Cancellation does not automatically cancel or refund an order that has already been processed.

If a Forge Club order has already been processed, packed, shipped, or otherwise entered fulfillment before the cancellation becomes effective, that order may still be completed and charged.

Eligible unopened products received through Forge Club are subject to the applicable return terms described in this policy unless different terms were disclosed for the particular subscription or promotion.

For details concerning recurring billing and membership cancellation, please review our Terms of Service and the terms displayed when joining Forge Club.

Fragrance Preferences

Fragrance is highly personal. A fragrance smelling different than expected or simply not being to your personal preference does not mean that the product is defective.

For this reason, we cannot generally accept returns of opened or used products solely because a customer does not prefer the fragrance.

We encourage customers to review product descriptions and fragrance notes before purchasing.

Allergies and Skin Sensitivities

Customers are responsible for reviewing available ingredient information before using a Forge & Crown product.

If you experience irritation or an unexpected reaction, discontinue use.

Because individual allergies and skin sensitivities vary from person to person, an individual sensitivity or allergic reaction does not necessarily mean that a product is defective.

Please review our Terms of Service for additional information regarding ingredients, allergies, and product use.

Sale and Promotional Items

Products purchased during a promotion or sale may generally be returned under our normal return policy unless they were specifically identified as Final Sale at the time of purchase.

If a refund is approved for a discounted product, the refund will be based on the amount actually paid for that product rather than its regular retail price.

Promotional gifts included with an order may need to be returned when the qualifying purchase is returned.

Exchanges

When possible, we may offer an exchange for an eligible unopened product.

Product availability cannot be guaranteed because many Forge & Crown products are produced in small batches.

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund or store credit.

Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method used for the purchase.

Banks and payment providers may require additional processing time before the refund appears in your account. Processing times after a refund is issued are outside the control of Forge & Crown Soapworks.

Shipping charges are generally non-refundable except when the return results from our error, a defective product, or when otherwise required by law.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be cancelled once submitted.

If an order has already shipped, the applicable return provisions of this policy will apply.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Forge & Crown Soapworks because an incorrect or incomplete address was supplied, the package was refused, or delivery could not be completed for reasons outside our control, additional shipping charges may apply if the customer requests reshipment.

Any refund issued for an undeliverable or refused order may exclude shipping charges and other nonrecoverable costs where permitted by law.

How to Request a Return

Before sending a product back, please contact Forge & Crown Soapworks so we can review your request and provide return instructions.

Please include:

Your name, order number, product being returned, reason for the return, and photographs if the product arrived damaged or incorrect.

Do not send products back without first receiving return instructions.

Contact Us

For returns, damaged orders, incorrect products, or refund questions, contact:

Forge & Crown Soapworks
Point Pleasant Borough, New Jersey
Website: Forge & Crown Soapworks
Email: [email protected]

Please include your order number whenever possible so we can assist you more quickly.