Privacy Policy

Last Updated: October 2, 2026

Forge & Crown Soapworks respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Forge & Crown Soapworks (“Forge & Crown,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, purchase our products, join Forge Club, subscribe to our newsletter, contact us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us as well as certain information automatically generated when you interact with our website.

Information you provide may include your name, email address, telephone number, billing address, shipping address, account information, order information, product preferences, subscription information, customer-service communications, reviews, and other information you voluntarily provide.

When you make a purchase, payment information is processed through our payment-processing providers. Forge & Crown Soapworks may receive information about the transaction, such as payment status, transaction identifiers, payment method type, and the last digits of a payment card, but we do not necessarily receive or store your complete payment-card information.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include your IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, approximate geographic location, dates and times of visits, and other information about how you interact with our website.

We use this information to operate and improve our website, understand how visitors use it, troubleshoot problems, measure marketing performance, and improve the customer experience.

3. How We Use Your Information

We may use personal information to process and fulfill orders; collect payments; provide shipping and delivery information; manage customer accounts and Forge Club memberships; communicate about orders or subscriptions; provide customer service; respond to questions; send requested marketing communications; administer promotions; prevent fraud; maintain website security; improve our products and services; analyze website performance; and comply with applicable legal obligations.

We may also use purchase history and interactions with Forge & Crown to better understand which products, collections, fragrances, content, and offers may be relevant to our customers.

4. Orders and E-Commerce

When you place an order, we collect information necessary to complete the transaction. This may include your contact information, billing information, shipping information, products ordered, order value, and related transaction information.

We use this information to process your purchase, arrange delivery, communicate with you regarding the order, provide customer service, maintain business and accounting records, and prevent fraudulent transactions.

Certain information may be shared with service providers when necessary to complete your order, such as payment processors and shipping carriers.

5. Forge Club

If you join Forge Club, we collect and use information necessary to administer your membership and recurring orders.

This may include your contact information, shipping address, subscription selection, billing schedule, transaction history, product preferences, and subscription status.

Payment credentials associated with recurring billing may be maintained securely by our payment-processing provider rather than directly by Forge & Crown Soapworks.

We may contact Forge Club members about upcoming orders, payment issues, membership changes, subscription benefits, product availability, or other information directly related to their membership.

6. Email Marketing and Newsletter Communications

If you subscribe to the Forge & Crown Soapworks newsletter or otherwise consent to receive marketing communications, we may send you information about new products, collections, limited releases, Forge Club, promotions, educational content, company news, and other Forge & Crown updates.

We may maintain information concerning when and how you subscribed, your subscription status, and interactions with our communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, subscription notices, account communications, or responses to customer-service requests.

7. SMS and Text Messaging

If Forge & Crown Soapworks offers text-message communications and you separately provide consent to receive them, we may send messages according to the terms presented when you opt in.

Consent to receive marketing text messages is not required as a condition of purchasing Forge & Crown products.

Message and data rates may apply depending on your mobile carrier and service plan.

You may withdraw consent to marketing text messages using the opt-out instructions provided with those messages.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate website functionality, remember preferences, understand website traffic, measure advertising and marketing effectiveness, improve performance, and provide a better customer experience.

Some technologies may be provided by third-party analytics, advertising, payment, e-commerce, or website-service providers.

Depending on your location and applicable law, you may have choices regarding certain cookies or tracking technologies.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

9. Analytics and Advertising

We may use analytics and advertising services to understand website activity, measure marketing campaigns, and improve our advertising.

These providers may collect information through cookies, pixels, or similar technologies.

Depending on the services we use and your privacy settings, information about your interaction with Forge & Crown may be used to measure advertisements or provide advertising that is more relevant to your interests.

We do not authorize third parties to use personal information supplied to us for purposes unrelated to providing or supporting the services we have requested from them, except as otherwise disclosed or permitted by law.

10. How We Share Information

Forge & Crown Soapworks does not sell customer information in the ordinary meaning of selling customer lists for money.

We may share information with trusted service providers when reasonably necessary to operate our business.

These providers may include website and customer-management platforms, payment processors, shipping carriers, email and communication providers, analytics providers, advertising services, hosting providers, fraud-prevention services, accounting providers, and other technology or professional-service providers.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, safety, or security of Forge & Crown Soapworks, our customers, or others.

If Forge & Crown Soapworks is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction subject to applicable law.

11. Payment Processing

Payments are processed through third-party payment providers.

Payment providers maintain their own privacy and security practices and may collect information necessary to authorize and process transactions.

Forge & Crown Soapworks does not intentionally store complete credit- or debit-card numbers when payment information is collected and securely maintained directly by our payment processor.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

Customers should also protect their account credentials and avoid sharing passwords or account access with others.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain customer relationships, administer subscriptions, comply with accounting and tax obligations, resolve disputes, enforce agreements, prevent fraud, and satisfy other legitimate business or legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

14. Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide certain rights concerning your personal information.

These rights may include the ability to request access to certain personal information, request correction of inaccurate information, request deletion of eligible information, withdraw certain consent, or opt out of particular uses of personal information.

Not every right applies in every jurisdiction, and some requests may be subject to legal exceptions or verification requirements.

You may contact Forge & Crown Soapworks using the information below to submit a privacy-related request.

15. Children's Privacy

Forge & Crown Soapworks products and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

16. Third-Party Websites

Our website may contain links to social-media platforms, payment providers, shipping services, or other third-party websites.

Once you leave the Forge & Crown Soapworks website, the privacy practices of those third parties are governed by their own policies.

Forge & Crown Soapworks is not responsible for the privacy practices, security, or content of independent third-party websites.

17. Social Media

If you interact with Forge & Crown Soapworks through social-media platforms, information you provide through those platforms may also be subject to the platform's privacy practices.

We may receive information made available to businesses through those services, such as comments, messages, engagement information, or publicly available profile information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, products, technology, service providers, or legal requirements.

When we make changes, we will update the Last Updated date displayed at the top of this policy.

We encourage customers to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact:

Forge & Crown Soapworks
Point Pleasant Borough, New Jersey
Website: Forge & Crown Soapworks
Email: [email protected]